Scan the QR
Guests scan the QR code on their table with their phone camera. No app, no download.
Add-ons / Customer Service
Scan and Order
Scan and Order
instantly
Turn every table into an ordering point.
Guests scan, order, and pay from their phones. Orders reach your Petpooja POSS instantly.
The old way vs the new way
Manual orders slow down your floor
Customers wait, waiters run between tables, and orders still slip through the cracks.
The old way
- Customers wait several minutes before staff can take their order
- Waiters keep running between tables, taking orders by hand
- Orders get repeated, missed, or written wrong
- Staff time goes into note-taking instead of service
With Scan & Order
- Customers scan and order the moment they sit down
- Staff stops running for orders and focuses on service
- Every item lands in the kitchen accurately, no rewrites
- Tables turn faster without rushing customers
Step by step
How Scan & Order works
Three simple steps, from the QR on the table to the order in your kitchen.
Pick & order
The full menu opens instantly. Guests choose what they want and place the order from their phone.
Order reaches the kitchen
A quick OTP confirms it, and the KOT lands in your kitchen through Petpooja POSS.
Interactive demo
Try Scan & Order yourself
See it the way your guests will. Tap through a real order, right from the table to your kitchen.
- 1Scan the QROpens the menu instantly. No app, no download.
- 2Browse & addPick dishes and build the order from the phone.
- 3Place the orderReview the cart, and it goes straight to your kitchen.
- 4KOT in the kitchenThe order prints on your Petpooja POS instantly.
Go on, tap through the phone.
What makes it work
Built to sync with your POS
Four features that turn every table into a self-service order point, without the chaos.
Every order lands in your POS
No second screen, no manual entry. Orders flow into your billing software the second they're placed.
- Real-time order sync, no delay
- Same KOT format you already use
One tap, order confirmed
Every order gets a validation OTP before the kitchen fires it. No fake orders, no last-minute confusion.
- OTP sent to the customer's phone
- KOT only fires after confirmation
Hide sold-out items instantly
Sold out of biryani at 9 PM? Toggle it off. The QR menu updates instantly on every table.
- Single tap to hide or show items
- Updates show up across every table's menu
Multiple orders, one table
Customers can add to their order anytime during the meal. Every round links back to the same table bill.
- Each new order joins the same table bill
- Different guests can order separately from the same table
Why it matters
Save time, serve better, skip errors
A smaller team handles busier shifts, diners feel attended to, and every order lands in the kitchen right.
01
Save staff time
Waiters stop running for orders. The same team serves more tables every shift.
02
Smoother diner experience
Guests order the moment they sit down. No flagging staff, no waiting, no menu hunt.
03
Fewer order mistakes
Customers pick exactly what they want. No mishearing, no rewrites, no missed items.
Customer story
A word from our restaurants
"Our cloud-kitchen Black Chimney is a fan of Petpooja. It has eased our online order management for us. Plus, the inventory management is so smooth. We have stopped the manual tracking for good!"
Abhishek Harjani
Owner, Black Chimney
Grow Your Restaurant
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FAQs
Questions restaurant owners ask us
From where can I generate a QR code for my menu?
You can generate QR codes from the Menu module of your Petpooja Admin Dashboard. Each table gets a unique code.
How does a customer place an order through Scan & Order?
The customer scans the QR code on their table, browses the full menu, and submits their order from their phone. Your captain validates the order with an OTP, and the KOT fires in your kitchen.
Do my customers need to download an app to use Scan & Order?
No. The QR code opens your menu directly in their phone browser. No app, no signup, no friction.
Does Scan & Order work without internet?
No. Both the customer's phone and your Petpooja POSS need an internet connection to sync orders in real time.
Can I switch my QR code menu on and off?
Yes. You can turn QR ordering on or off anytime from your Admin Dashboard. Switch it off during peak hours, switch it on for slow shifts.
Does Scan & Order work with my existing Petpooja POSS?
Yes. It connects directly to your Petpooja POSS. No new software, no separate login. QR orders show up in the same place as your dine-in and online orders.
What happens if a customer adds items in multiple rounds?
Every new order from the same QR links back to the same table bill. You get one final bill at the end of the meal.
Can I hide items that are sold out?
Yes. Toggle any item off from the menu in real time. Your QR menu updates instantly, so customers only see what's available.
Schedule a free demo
Get in touch with our team to clarify your queries
