We, Prayosha Food Services Private Limited ("We", "Us", "Our", “Company”), respect the privacy of everyone who visits this website, uses the desktop application and/or uses our mobile applications (the website, desktop application and the mobile application are collectively called, the “Petpooja Platforms”). The Company has created the Petpooja Platforms and licensed the use of the same, as part of its business operations. The services are rendered by the Company through the Petpooja Platforms.
We limit the collection of personal data to only that which is absolutely necessary to carry out our legal or business obligations. In some cases however the provision of personal data may be partly required by law (e.g. tax regulations), is needed as part of or as a result of contractual negotiations, or as part of providing a service. The non-provision of the personal data would have the consequence that the contract or service with the data subject could not be provided or concluded, therefore is considered legitimate interest for processing.
Any information that is collected from you during the process of registration and subscription of the Services available at the Petpooja Platforms, further during the course of accessing and using the Services available at the Petpooja Platforms, shall be referred to as Personal Information. Personal Information shall include, but not limited to:
Name/ Company Name
We also collect your billing information when you use our Services through our Petpooja Platforms.
During the process of completing any customer survey, any information or reviews or comments mentioned by you.
Any sensitive personal data information as provided under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 such as passwords, financial data, data identifying the gender of the person, etc.
We also collect information relating to your usage of the Petpooja Platforms necessary for the purpose of providing you with the best possible service.
When you visit the app, we may collect certain non-personal information as well. We may collect additional information including, the type of device you use for accessing the Services, IP address of your device and any other information about the manner of usage of the Petpooja Platforms and access to the Services. We are entitled to collect the information relating to pattern of your use of the Petpooja Platforms.
When you download or use our Petpooja Platforms for accessing the Services through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with Services if required. We use mobile analytics software to allow us to better understand the functionality of our app on your phone. This information may include, but not limited to, how often you use the Petpooja Platforms, the events that occur within the Petpooja Platforms, aggregated usage, performance data, and where the Petpooja Platforms was downloaded from.
When You send emails or other communications to Us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
We gather certain information and automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
Where the legal basis for Us processing Your personal data is that You have provided Your consent, You may withdraw Your consent at any time. You will not suffer any detriment for withdrawing consent. If You withdraw such consent, this will not make processing which We undertook before such withdrawal of your consent unlawful.
Rights of a Data Subject
Right to be informed: You have the right to be informed about what information is being collected, and how it is being used.
Right of access: You have the right to access and receive a copy of Your data
Right to rectification: You have the right to correct any inaccurate data, or complete any incomplete data.
Right to erasure: You have the right to request the erasure of your data, under the following circumstance:
The data has been collected or processed in contravention with relevant laws;
The data is no longer required for the provision of Services;
You wish to withdraw your consent for the use of Your data; or
Such erasure is necessary for compliance with any laws in force at the applicable time and jurisdiction.
Right to restrict processing: You have the right to request us to restrict the use of the data You have provided, but continue to retain it in our database.
Right to data portability: You have the right to request a copy of Your personal data for personal use and/or to have their personal data transmitted to another party.
Right to object to processing: You have the right to object to the processing of Your personal data in certain circumstances such as for direct marketing purposes.
Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision that is based on:
Automated individual decision-making - Making a decision solely by automated means without any human involvement.
Profiling - Automated processing of personal data to evaluate certain things about an individual.
Depending on the circumstances and the nature of Your request it may not be possible for Us to do what You have asked, for example, where there is a statutory or contractual requirement for Us to process Your data and it would not be possible to fulfil Our legal obligations if We were to stop. However, where You have consented to the processing, You can withdraw Your consent at any time by emailing the Data Protection Officer. In this event, We will stop the processing as soon as such processing is no longer necessary for the provision of the Services.
If You want to exercise any of the rights described above or are dissatisfied with the way we have used your information, please contact Our Data Protection Officer. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of the GDPR. Please note that We may keep a record of Your communications to help us resolve any issues which You raise.
If You remain dissatisfied, You have the right to lodge a complaint with the Information Commissioner's Office at the ICO website.
Usage of Personal Information:
We use the Personal Information and all other information provided by you to process your request for Services and to provide you the Services.
We may use the Personal Information for data analytics, either for you or for third parties.
We use the Personal Information to enhance our Services, provide support to you, communicate with you and comply with our legal obligations, including for auditing purposes.
From time to time we may share the Personal Information to third parties which we consider may have goods or services which are of interest to you. Such Personal Information are shared as part of the business understanding and the confidentiality of the Personal Information shall be protected at all times.
We may use the Personal Information in any other manner that we may deem fit, in compliance to the applicable laws. We may also disclose Personal Information, in good faith, wherein the access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect us against imminent harm to our rights, property or safety, or as permitted by law or (e) in order to showcase the Company outreach and business portfolio, its scope and business volume to potential investors.
If you sign up to receive email newsletters or promotional materials from us, we will use the information you give us to provide the communications you have requested. You can cancel email newsletters or promotional materials by selecting unsubscribe at the bottom of such communication. If you no longer wish to receive push notifications, you may turn them off at your device level.
Security of Your Personal Information
We endeavour to take appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your Personal Information and to maintain data security. These safeguards take into account the sensitivity of the Personal Information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.
We host our product in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security us.
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your Personal Information secure. You should not share your user name, password, or other security information with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. You using the Petpooja Platforms and accessing the Services provided by the Company shall mean that you have agreed to the terms of this Policy and no such separate agreement is required from your end.
You acknowledge that we shall not be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or, or compromise of registration of your account with us and/or your ability or inability to use your account.
Retention of Personal Information
Any data We do hold onto will be anonymous. Any personally identifiable information such as Your name, address, date of birth and telephone number will be deleted after a period of 10 years from the termination of Services.
The rest of the data is therefore anonymous and will be used to analyse general market and website trends but without an identifiable personal information.
Transfer of Data
If you are located in the EEA or the United Kingdom, we will only transfer your personal data if:
the country to which the personal data will be transferred has been granted a European Commission adequacy decision; or
we have put in place appropriate safeguards in respect of the transfer, for example we have entered into EU standard contractual clauses and required additional safeguards with the recipient, or the recipient is a party to binding corporate rules approved by an EU or UK supervisory authority.
Transfer of information to Third Parties
You understand that the Petpooja Platforms not only provides Services directly from the Company, it also provides certain Services through API integration of certain third party service providers.
The types of third parties we may share elements of your personal data with include, but are not limited to:
payment processors engaged by Us to securely store or handle payments information, such as credit or debit card details, required for facilitating the delivery of Services;
providers of data aggregation and analytics software services that enable us to effectively monitor and optimise the delivery of our services;
providers of software platforms that assist Us in communicating or providing customer support services to You - for example, We manage and respond to any messages You send to Us via Our help centre using a third party communications management tool;
providers of online cloud storage services and other essential IT support services.
Third Party links
The Services may also contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services.
We do not endorse or make any representations about third-party websites or services.
We strongly encourage you to read such third parties’ privacy policies
Updating, Modifying and Deletion of Information
You can update or modify or delete your Personal Information that is provided by you at the time of registration on our Petpooja Platforms by accessing your account in such platforms.
To delete your account, You can email us at email@example.com.
Upon cancellation or termination of your account/subscription, we reserve the right to retain Personal Information as may be required to comply with legal obligations or our business model for a limited period, until such time we have the necessity to store your Personal Information.
If You have any grievance with respect to the App or the Services, You can contact the Grievance Redressal Officer, who will ensure speedy redressal of Your concerns:
Address: Unit 81, 8th Floor, Titanium, Corporate Raod, PrahladNagar, Ahmedabad, Gujarat 380015, India
Data Protection Officer:
As required under the GDPR, We have appointed a Data Protection Officer who is well versed with the intricacies of the Company’s internal data privacy policies and practices. You can contact the official for any query regarding the same as under: