Support

Instant Support by Real Humans

If you face any issue or have any query, our support team is ready to assist you on call or email or with an on-site visit. Get help from someone who understands your issue, no automated or chatbot responses.

24x7 Support

Facing an issue while processing your midnight orders? Or, ran into some trouble at 5 in the morning?

Don’t worry! We have got you covered. Petpooja’s support team is available 24 hours a day even on holidays and weekends, ensuring your PoS is always up and running.

On-ground assistance

Sometimes you may need a bit more intensive assistance or the on-call solutions may not be sufficient. For such scenarios, our local technical support representative will visit your outlet and personally help you with the issue. Our prompt and skillful team is present in over 30 cities, making sure that our clients get the best assistance possible.

Centralized Ticketing with Tracking

We run a comprehensive ticketing system at our backend. Every issue has a ticketing ID which you can use to track the status of the ticket. Tickets automatically get assigned to the correct department ensuring that your issues are resolved at the earliest and you are always in the know about the status.

Staff Training & Retraining

Your biller changed? Staff needs training again? Want your staff to learn a new Petpooja feature?

With Petpooja, you never need to worry about such questions. Our team is always available to train you or your staff on how to make the most out of your Petpooja PoS!

Take a Free Demo !