Streamline Your Billing Process | Retail Billing Software | Petpooja

TERMS & CONDITIONS

Last updated : June 27,2025

This document is an electronic record in terms of the Information Technology Act, 2000 and The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Prayosha Food Services Private Limited, a private limited company incorporated under the laws of India ("Company", "we", "us" or "our"), manages and operates the website (https://www.petpooja.com/Invoice) and domain name, and any other linked pages, features, content, mobile application, or any other services we offer from time to time in connection therewith (collectively the "Software") which is an online accounting and billing software that provides an array of services including inventory management, reporting tool, purchase and sales management, accounting services and including a complete business management software (collectively, the foregoing shall be referred to as the "Services").

All users of the website/mobile application are advised to read and understand our End User License Agreement (EULA), Privacy Policy and Terms & Conditions carefully before registering, accessing or using the website or any services offered by the Company. By giving your consent for accessing the Software (either as a visitor or a customer), you (hereinafter referred to as "you", "your", "user", as applicable) expressly consent to our collection, storage, use and disclosure of information shared by you with the Company in accordance with the terms of EULA, this Terms and Conditions and the Privacy Policy, as amended from time to time.

This Terms and Conditions, Privacy Policy and the EULA and such other rules and policies of the Software as may be amended from time to time are collectively referred to below as the "Terms & Conditions" or "Terms".

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to you. By accessing, browsing, or otherwise using the Software, including following the posting of changes, the user agrees to accept and be bound by the Terms (as may be amended from time to time). It is your responsibility to review these Terms periodically for any updates / changes. Please do not access the Software if you do not accept to any Terms or are unable to be bound by any terms contained herein.

PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SOFTWARE OR THE SERVICES PROVIDED BY THE SOFTWARE OR THE COMPANY.

Additional terms and conditions may apply to you in respect of availing specific services and/or to specific portions or features of the Software, including but not limited to, the Services, any other additional services as may be offered by us from time to time all of which terms are to be read as part of these Terms. You agree to abide by such other terms and conditions, including, where applicable, representing that You have the legal capacity to use or participate in such service or feature. If there is a conflict between these Terms and the terms posted for or applicable to a specific portion of the Software or for any specific service offered on or through the Software, the latter terms shall control with respect to your use of that portion of the Software or the specific service. The Company expressly reserves the right at any time, to add to and/or alter, modify, change or vary all or any of the terms and conditions or to replace wholly or in part or to withdraw it altogether.

1. APPLICATION

  • The Software is a web-based/mobile application Software that offers the Services subject to these Terms as well as the Privacy Policy, End User License Agreement and any other rules and policies of the Software that the Company may publish from time to time.
  • You must read the Company's Privacy Policy which governs the collection, use, storage and disclosure of Personal Information (as defined in the privacy policy) about users. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.
  • We may, from time to time, release new features on the Software, or introduce other Services and/or resources. Any such amendments will be subject to these Terms as well as any additional terms of use that we may release for those specific Services or features.

2. DEFINITIONS

  • "Authorised User" – your employees, contractors, agents, consultants, that are permitted to access the Software (https://business.petpooja.com/login).
  • "Effective Date" the date of signing up on the Software.
  • "Subscription Fees" – the fees payable by you to us at the agreed intervals for the use of the Software.

3. SUBSCRIPTION

  • It is mandatory to register or subscribe to visit, access and use the Software. You need to register, subscribe and create one or more user accounts (each an "Account") to avail such Services on the Software by providing, your name, email address, password, pan card details, mobile number, and other details with respect to each Account. By registering and creating your Account on the Software the user will be able to access the dashboard which can be used by user to log-in to the Software. Additionally, you agree to:
    1. provide accurate, current and complete information as may be prompted ("Registration Data") and maintain and undertake to update the same in respect of any changes;
    2. maintain the security of your password;
    3. accept all risks of unauthorized access to the Registration Data and any other information you provide to us;
    4. notify us immediately of any breach of security or any unauthorized use of your Account; and
    5. be responsible for all activity on your Account and to use and operate the same in accordance with the Term and the applicable law.
  • The Services are available under subscription plans of various durations. Your subscription will be automatically renewed at the end of each subscription period unless you inform us that you do not wish to renew the subscription. At the time of automatic renewal, the Subscription Fee will be charged to the payment method last used by you. We provide you the option of changing the details if you would like the payment for the renewal to be made through a different payment method. If you do not wish to renew the subscription, you must inform us at least 30 days prior to the renewal date. If you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized the Company to charge the subscription fee to the payment method last used by you.
  • We reserve the right to disallow, cancel, remove or reassign certain usernames and permalinks in appropriate circumstances, as determined by us in our sole discretion, and may, with or without prior notice, suspend or terminate your Account if activities occur on that Account which, in our sole discretion, would or might constitute a violation of these Terms, or an infringement or violation of the rights of any third party, or of any applicable laws or regulations. we may at our sole discretion restore access to your Account, at any time, pursuant to any suspension.
  • The Company reserves the right to cancel subscription/registration made by the user with or without prior notification.
  • In case you avail services or add-ons while accessing the Software, that may be supported and/or provided by third party service provider(s), for all such services your contracting entity will be such third party service provider(s), as the case may be. The Company disclaims all liability for any claims that may arise pursuant to your use of services provided by such third party service provider(s).
  • User agrees and confirms that any Services provided to you by the Company are on best efforts basis and the Company may engage services of third-party service provider(s) (if any) to facilitate such Services to you. We shall not in any manner be liable to you for failure or delay in providing the Services or for any temporary disablement, permanent discontinuance of the Services by us or for any consequences resulting from such actions or reasons that are beyond our reasonable control.
  • User acknowledges that the Software, Services and the support is being provided to you on a 'as is' and 'as available' basis and may be interrupted while browsing, using or uploading information on the Software. User agrees that we reserve the right to suspend the Services, forthwith without assigning any reason whatsoever, at our sole discretion.
  • Company may provide the Services through its Software on a trial basis to its users on free of charge until the earlier of (i) the end of the thirty([30]) days of free trial period for the applicable Services (unless terminated earlier by you), (ii) the start date of the paid subscription period for the applicable Services, or (iii) termination by Company in its sole discretion. Any data that you enter into the Services, and any customizations made to the Services during the free trial will be permanently lost unless you (i) purchase the corresponding paid subscription plan for the account, (ii) purchase applicable Service upgrades, or (iii) export such data before the end of the trial period. Notwithstanding anything contained in this Section, Services are offered as-is during the free trial, without any warranty, covenant, support or liability whatsoever, to the extent permitted by law.
  • The User shall ensure the network and system/mobile requirements as prescribed by the Company.

4. ELIGIBILITY

  • The Software is available for use and access to users who can form legally binding contracts under Indian Contract Act, 1872. For the purposes of these Terms, the term 'persons' shall mean any sole proprietor, firm, company, corporation, government, state or agency of a state or any association, trust, joint venture, consortium or partnership (whether or not having separate legal personality) or any other body corporate duly incorporated under the laws of India.
  • User must not use the Software and the Services for their personal use and the Software and the Services shall be used by the user only for their business purposes.

5. USER ACCOUNTS AND VERIFICATION OF ACCOUNT

  • User must be registered on the Software to access or avail the Services for its commercial purposes. You agree and acknowledge that you will use the Software only for your business purposes and not for personal use. Further, the Company retains the right to reject an application made by the user for creation of any Account, without assigning any reasons thereof.
  • When you access the Software you are electronically communicating with the Company. The Company may communicate with you by e-mail, SMS, WhatsApp messages or messages through other modes of communication, phone call or by posting notices on the Software or by sending in-app notifications or any other mode of communication. For contractual purposes, you hereby provide your informed consent to receive communications (including transactional, promotional and/or commercial messages) in the above manner, from the Company with respect to your use of the Software and such consent shall be extended by your continued use of the Software that you agree and consent to receive any communications from the Company.
  • While registering the user account on the Software you will be required to furnish details about you and with respect to your business including without limitation, business name, GSTIN, PAN, TDS amount, address, phone number and/ or any other information that may be required by the Company to provide the Services in relation to your business. You agree and acknowledge that we may directly or through a third-party service provider validate the information provided by you on the Software. You agree to furnish additional information and provide documentary proof as may be requested by us, from time to time, for the purpose of verification of your user account information. If any information provided by you is found to be incorrect or misleading, the Company reserves its right to take appropriate steps as they deem fit and necessary. For the purpose of verification of your account information, you agree that we may share your information with such third party service provider in accordance with the terms of the Privacy Policy. We reserve the right to seek additional information from you about you and your business, from time to time and you consent to provide such additional information to continue using the Software.

6. USER INFORMATION

User will be required to provide information or material about user's entity, its business, services or products, bank account details, customer related information, other 'know your customer' (KYC) details and/or purchase invoice and any other details as requested by the Company from the user from time to time, as part of the registration process on the Software and/or your use of any Service or the user Account.

If you represent an organization and wish to use the Services for corporate internal use, we recommend that you, and all other users from your organization, sign up for user accounts by providing your corporate contact information. In particular, we recommend that you use your corporate email address. You represent, warrant and agree that:

  • Such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Software or any Services is true, accurate, current and complete;
  • You will maintain and promptly amend all information and material to keep it true, accurate, current and complete;
  • You may be required to promptly furnish additional documents or information as and when requested by the Company to continue using and accessing the Software and availing the Services; and
  • You agree to promptly provide such additional documents and information, failing which the Company reserves its right to take appropriate measures as set out under these Terms.

7. USER OBLIGATIONS AND UNDERTAKING

  • You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell Software and any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc. available on or through the Software (the "Software Content"), and (b) you will not copy, reproduce, download, compile or otherwise use any Software Content for the purposes of operating a business that competes with the Company, or otherwise commercially exploiting the Software Content or systematic retrieval of Software Content from the Software Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes).
  • The Company may allow users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), application programming interface (API) or otherwise to such third parties' web sites for services. You are cautioned to read such third parties' terms and conditions and/or privacy policies before using the Software with respect to such content, products or services that you may avail. You acknowledge that the Company has no control over such third parties' web sites and shall not be responsible or liable to anyone for such web sites, or any content, products or services made available on such web sites.
  • You agree not to undertake any action which may undermine the integrity of the Company's feedback system.
  • The User shall be the owner of the content created or stored by the Service Provider. The use of the service however grants the Service Provider to use, reproduce, adapt, modify, publish or distribute the content created by the User or store it in the account of the Service Provider for internal purposes.
  • The Company may migrate your account or require you to migrate your account to a different cloud facility (including change in location) in the event of any updates to the cloud facility. You must not mask your internet protocol (IP) address at the time of sign-up. In case of migration in the cloud facility, the Company may take appropriate action such as migrate your account or require you to migrate your account to the cloud facility or close your account and deny the Service to you.

8. RESTRICTION ON USE

In addition to all other terms and conditions hereunder, you shall not:

  • Transfer the Services or otherwise make it available to any third party;
  • provide any service based on the Services without prior written permission from the Service Provider;
  • allow user licenses to be shared or used by more than one individual;
  • attempt to disassemble, reverse engineer or decompile the Services;
  • use the third party links to sites without agreeing to such third party's terms & conditions;
  • post links to third party sites or use their logo, company name, etc. without their prior written permission;
  • attempt to gain unauthorized access to the Services or its related systems or network;
  • use the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of the Company;
  • use the Services to send or store material containing software viruses, worms or other harmful computer codes, files, scripts or programs;
  • use the Services in any manner that interferes with or disrupts the integrity, security or performance of the Services, its components and the data contained therein;
  • host, display, upload, modify, publish, transmit, store, update or share any information that belongs to another person or entity and to which you do not have any right, including personal or confidential information of any person or entity with respect to which you do not have consent or permission from such person or entity;
  • violate any applicable local, state, national or international law;
  • remove or obscure any proprietary or other notices contained in the Services;
  • create a false identity to mislead any person as to the identity or origin of any communication;
  • use the services for transmitting information that is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or
  • use the services in a manner that relates to or encourages any activity prohibited by law.

9. WARRANTIES

  • THE SUPPORT, SOFTWARE, SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE, OUR PARENT AND AFFILIATES, AND THE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES AND SUPPLIERS OF US, SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
  • Notwithstanding, anything contained in the Terms, the Company does not warrant that the Software and/or Services: (i) will perform error-free or uninterrupted, or that Company will correct all errors or defects, (ii) will operate in combination with the devices of the User, or with any other hardware, software, systems or data not provided by the Service Provider, (iii) will meet the requirements, specifications or expectations of the User.

The User represents, warrant and agrees that:

  • You are fully able and competent to understand and agree to these Terms;
  • You have full power and authority to accept these Terms;
  • You have the authority and all necessary licenses, consents and/or governmental approvals required to access the Software;
  • You will use the Software and any Services provided on it only for lawfully permitted purposes;
  • The address you provide when registering your account on the Software is the user place of business of your business entity;
  • Your business is validly existing and incorporated / established as per the provisions of applicable laws;
  • You shall comply with all applicable laws while using and accessing the Software;
  • You shall be solely responsible for obtaining all necessary third-party licenses and permissions (if any required) for using the Software;
  • Any User Content that you submit, or upload should not infringe or violate any copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party and/or any applicable law; and
  • You consent to the inclusion of the information provided by you in the Company's database and the usage of the same as per the Privacy Policy.

10. BREACHES AND SUSPENSION

  • If any user breaches any Terms, or if the Company has reasonable grounds to believe that a user is in breach of any Terms, or could subject the Company or its affiliates to liability, or is otherwise found inappropriate or unlawful in the Company's opinion, the Company shall have the right to take such disciplinary actions as it deems appropriate, including without limitation:
    1. suspending or terminating the user's account and any and all accounts determined to be related to such account by the Company in its discretion;
    2. blocking, restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any Service;
    3. removing any user data or other User Content that the user has submitted, posted or displayed; and/or
    4. any other corrective actions, discipline or penalties as the Company may deem necessary or appropriate in its sole discretion.
  • The Company does not pre-screen any content or information posted, uploaded or transmitted on the Software by the users and the Company is under no obligation to pre-screen any such content or information. However, the Company may at its discretion and/or in accordance with applicable law may voluntarily take down any content or information posted or uploaded by you on the Software and if the Company determines that any content or information is in violation of these Terms, the Company may remove such content or information from the Software without notice. Such actions do not in any manner negate or dilute the Company's position as an intermediary or impose any liability on the Company with respect to content or information posted, published or transmitted by users on the Software.
  • Notwithstanding anything contained herein these Terms, the Company may with or without notice and in its sole discretion be entitled to suspend, reduce visibility of the Service listings, de-activate, or de-list any Service listings or user's account for any reasons, including without limitation, economic constraints, operational difficulties, financial implications, usage behavior of the user on the Software, performance of the User on the Software, etc.
  • The Company reserves the right to cooperate with governmental authorities, private investigators, injured third parties in the investigation of any suspected criminal or civil wrongdoing and/or any third parties alleging a claim against you. Further, the Company may disclose the user's identity and contact information, if requested by any government or law enforcement body, or an injured third party as a result of a subpoena or other legal action.
  • If it comes to the knowledge of the Company or the Company reasonably believes that any user has availed any Services for its personal use or consumption or for any purpose other than a commercial purpose, the Company shall have the right in its sole discretion, without intimation to the user, to take action such as but not limited to suspending or terminating the user's account and any and all accounts determined to be relation to such account.

11. USE OF THIRD PARTIES

  • We reserve the right to engage a third-party service provider(s) (including any third party software) to assist in providing any portion of the Services to you. It is hereby clarified that in so far as the collection of any payments is concerned, such third party shall act in a fiduciary capacity only.
  • You acknowledge that we shall not be liable for any loss arising due to any act or forbearance of any third party including any governmental authority. You further acknowledge that the Services are being provided in reliance of the information provided by you to us and we shall not be responsible/liable for any loss arising from any inaccuracy in such information.
  • The Company may integrate with many third party applications in order to render the Services ("Third Party Application"). Access and use of the Third Party Applications may require acceptance of terms of service and privacy policies applicable to such Third Party Applications. You shall be responsible for reading the Third Party terms before accessing and/or using any Third Party Application. The Company shall not be liable for any Third Party Applications. You acknowledge and agree that the Company may, at any time and in our sole discretion, and without any notice to you, suspend, restrict or disable access to or remove from the Services, any Third Party Application, without any liability to you, including without limitation for any loss of profits, revenue, data, goodwill or other intangible losses.

12. PAYMENT OF FEES

  • To the extent allowed by applicable law and subject to the Privacy Policy, you acknowledge and agree that the Company may use specific third-party service providers, and you may incur fees for services provided by them.
  • The Company shall have sole discretion to charge fees on Services provided by it through the Software in accordance with its internal policies.
  • The Company will not be responsible for any fraudulent use of the services, and any payment made in such regard shall be forfeited by you to the extent permissible by law.

13. FEEDBACK

  • As a participant in the Software, you agree to use careful, prudent, and good judgment when leaving feedback for other users or potential users of the Software. In the event the feedback violates these Terms, is inappropriate or violates propriety or privacy of another user, the Company, in its sole discretion, may take any of the following actions: (i) delete your feedback or any of your postings; (ii) limit your Account privileges; (iii) suspend your Account; and (iv) report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at the Company's discretion, the Company will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Software.
  • Reporting inappropriate use of feedback: You may contact the Company regarding any inappropriate use of feedback via-email at support@petpooja.com
  • The Company does not and cannot review every posting made on the Software. These Terms do not require the Company to monitor, police or remove any postings or other information submitted by you or any other user and the Company shall not be responsible for any ensuing liability.

14. INTELLECTUAL PROPERTY RIGHTS

  • The Company is the sole owner of all the rights and interests in the Software and the Software Content. All title, ownership and intellectual property rights in the Software and Software Content shall remain with the Company. All rights not otherwise claimed under the Terms or by the Company are hereby reserved.
  • The unauthorized copying, modification, use or publication of the "Petpooja Invoice" mark and any other related icons and logos marks is strictly prohibited.
  • The Company may, at its sole discretion, permit the user, in writing, to use "Petpooja Invoice" mark and any other related icons and logos for indicative purposes in the form and manner and terms and conditions as maybe agreed by the Company.
  • You shall be solely responsible for any content or information posted or transmitted on the Software and shall indemnify the Company against any claim or liability arising from any content or information posted or transmitted by You on the Software.

15. INDEMNIFICATION

  • By accepting these Terms and using the Software and/or availing the Services, you agree that you shall defend, indemnify and hold the Company, its directors, employees, shareholders, officers and other representatives ("Indemnified Parties") harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) misuse of your access to and use of the Software, the Service and/or the Software Content; (ii) any loss or injury to the Indemnified Parties resulting from or attributable to your acts or omissions; (iii) your violation or breach of these Terms or any applicable law or regulation; (iv) your violation of any rights of any third party; or (vi) any and all third-party claims based upon the content of any communications transmitted by you.
  • We shall not have any liability whatsoever for any claims arising from: (a) any of your acts or omissions; (b) compliance with the instructions given by you or any person acting on your behalf; (c) an act or order of any government agencies; (d) default in repayment of loan or payment to supplier; (e) any force majeure event; (f) any cause which we could not avoid and the consequences whereof we could not prevent by the exercise of reasonable diligence; and/or (g) any dispute or claims between you and your employees with respect to the tasks assigned and the management and completion of the same.
  • To the maximum extent permitted by law, the Services provided by the Company on or through the Software are provided "as is", "as available" and "with all faults", and the Company hereby expressly disclaims any and all warranties, express or implied, including but not limited to, any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are hereby excluded.
  • Under no circumstances will the Company be liable for any consequential, incidental, special, exemplary or punitive damages, including but not limited to any lost profits that result from your use of this Software and/or any Services availed, even if the Company has been advised of the possibility of such damages.

16. TERMINATION

The terms under this agreement shall continue to apply until terminated by either You or Us as set forth below

  • Termination by You: If You wish not to be bound by these Terms, You may terminate Your relationship with Us by (i) not accessing the Website; and/or (ii) deleting Your Accounts (if any). Provided that any Subscription Fee paid by the You shall not be refunded.
  • Termination by Us: The Company may at its discretion at any time with or without notice terminate this Agreement with or without cause if:
    1. You breach any of the provisions of the Terms, EULA, the Privacy Policy, the Cancelation Policy or any other terms, conditions, or policies that may be applicable to You;
    2. Company is required to do so in accordance with the law for the time being in force;
    3. The Company has elected to discontinue, with or without reason, access to the Website and/ or the Services (or any part thereof) either in general or specifically to You.
    4. User/Authorised accounts that are inactive for a continuous period of 90 days and remain unpaid.
  • Consequences of Termination
    1. Once Your account has been terminated, any and all content will be irretrievably deleted by Us, except to the extent that We are obliged to maintain or permitted to retain in accordance with law. The data deletion policy may be implemented with respect to any or all of the Services and the Company will provide you prior notice of such termination and option to back-up your data;
    2. The access to You granted to You in these Terms shall be terminated effective immediately;
    3. The Company, in its sole discretion, may initiate appropriate legal proceedings against You, if necessary;
    4. Termination shall not affect Your liability or obligations arising prior to such termination and any and all amounts and charges payable by You (if any) pursuant to access or use of the Website and/or Services shall become immediately due and payable.

17. GENERAL

  • To the extent that anything in or associated with the Software/ Service is in conflict or inconsistent with these Terms, these Terms shall take precedence and prevail. our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under these Terms shall survive any discontinuance of the access or use of the Software and/or Services.
  • Under no circumstances shall the Company be held liable for any losses, delay or failure or disruption of the content or services delivered through the Software resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, epidemics, pandemics, curfews, lock-down, orders of domestic or foreign courts or tribunals or non-performance of third parties.
  • These Terms together with the Privacy Policy and the End-User License Agreement (as applicable) shall constitute the entire agreement between you and the Company.
  • If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Grievance Redressal:

  • If there are any questions regarding these Terms, please write to the Grievance Officer (as mentioned below).
  • Any complaints, or concerns with regards to content and or comment or breach of these Terms or the Privacy Policy shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email. The Grievance Officer shall acknowledge the complaint within 72 (seventy-two) hours and redress the complaints within 15 (fifteen) days from the date of receipt of complaint.
  • Details of the Grievance Officer:
  • Jurisdiction: Any kind of dispute arising out of the Software/ Service and its users will be dealt in Ahmedabad and shall be governed in accordance with Indian Law. Further, the courts of Ahmedabad shall have exclusive jurisdiction to adjudicate the same.