Streamline Your Billing Process | Retail Billing Software | Petpooja

PRIVACY POLICY

Last updated : June 27,2025

  • This document is an electronic record in terms of the Information Technology Act, 2000 and The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  • Prayosha Food Services Private Limited, a private limited company incorporated under the laws of India ("Company", "we", "us" or "our"), manages and operates the website and domain name https://business.petpooja.com/, and any other linked pages, features, content, mobile applications, or any other services we offer from time to time in connection therewith (collectively the "Platform") which is an online accounting and billing software that provides an array of services including inventory management, reporting tool, purchase and sales management, accounting services and including a complete business management software.
  • All users of the website are advised to read and understand our Privacy Policy, End User License Agreement and Terms & Conditions carefully before registering, accessing or using the website or any services offered by the Company. By giving your consent for accessing the Platform (either as a visitor or a customer), you (hereinafter referred to as "you", "your", "user", as applicable) expressly consent to our collection, storage, use and disclosure of the Information (as defined hereunder) in accordance with the terms of this Privacy Policy, as amended from time to time. By consenting you agree to be bound by terms and conditions of this Privacy Policy, as they apply to you.
  • This Platform is published and maintained by the Company. This Privacy Policy, as amended from time to time ("Privacy Policy") is applicable to the websites of the Company. This Privacy Policy along with terms and conditions ("Terms & Conditions") and disclaimers govern your use of the Platform based on the information provided by you to us. This Privacy Policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.
  • The capitalized terms which have been used herein but are not specifically defined shall have the same meaning as attributed to such terms in the an End User License Agreement (EULA), Terms & Conditions. In the event of any inconsistency between the EULA, Terms & Conditions and this Privacy Policy, the Privacy Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the Terms & Conditions or EULA.

1. How do I Sign Up?

  • You can register by clicking on the "Log in/Sign up/Register" link on the Platform. Please provide the information in the form that appears. Please note that your email address and contact phone number can only be associated with one user Account. Please review the Terms & Conditions before you sign up.

2. Personal

  • The Company is the licensed owner of the brand 'Petpooja Invoice'. This Privacy Policy provides succinctly with the manner your data is collected and used by the Company on the Platform. As a user of the Platform, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Platform you agree to the collection and use of your data by the Company in the manner provided in this Privacy Policy.

3. What information is, or maybe, collected from you?

  • As part of the registration process on the Platform, the Company may collect the following information ("Information"):
    • Personal Information: Personally identifiable information shall include all information that can be linked to a specific person (which also includes company, limited liability partnership, firm, individual or any other juridical person recognized under applicable law) or to identify any specific person, such as the following ("Personal Information"):
      1. Name of the entity (including the name of its authorized representative);
      2. Corporate Identification Number;
      3. Alternate email address;
      4. Mobile phone number;
      5. Registered office Address and postal code;
      6. Government identifications (like permanent account number/tax deduction account number/goods and service tax identification number, incorporation details etc.); and
      7. Financial information (such as bank account and payment card numbers);
      8. PAN Number
      9. FSSAI license related information
      10. TAN Number
    • Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to our right to seek further Personal Information as may be required for the provision of the Services to you.
    • Any Personal Information provided by you will not be considered as sensitive if it is freely available and/or accessible in public domain.
    • When browsing our Platform, you are not required to provide any Personal Information unless and until you choose to avail any of our services or sign up for any services available on the Platform.
    • Non-Personal Information: When you visit the Platform, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, internet service provider, mobile device used, mobile device unique device identification, information about the pages on the Platform you visit/access, the links you click on the Platform, the number of times you access the page and any such browsing information. This type of information does not identify you personally. We may also collect information about the services that you use and how you use them, including log-in information and location information, when you are a user of the services through the Platform.
    • Automatic Information: To improve the responsiveness of the Platform for you, we automatically collect certain information when you visit, use or navigate through the Platform. We may use online identifiers like "cookies", and/or similar electronic tools to collect information to understand your individual interests for analytics and marketing. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our service by storing user preferences and tracking user trends.
    • Location Related Information: When you access the Platform through any electronic device, Company shall collect current location of the user to provide personalized and improved use of the Platform. Further location related information can be based on things such as precise device location, internet protocol address etc.
    • Mobile phone: When you use the Platform through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with suggestions in respect of services if required. We may automatically collect device information (such as your mobile device identification, model, and manufacturer), operating system, version information, and internet protocol address.
    • User communications: When you send emails or other communications to us, we may retain those communications to process your inquiries, respond to your requests and improve our services provided through the Platform.
    • Information on behalf of minor children: The Platform and its contents are not targeted to minors (those under the age of 18). However, the Company has no way of distinguishing the age of individuals who access our Platform. Any information that you provide while using the Platform or service will be treated as Personal Information unless otherwise provided herein. If you have reason to believe that a minor child has provided Personal Information to us through the usage of our Platform, please contact us at compliance@petpooja.com and we will endeavor to delete that information and terminate the account from our databases.
    • Push Notifications: We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

4. How do we Collect the Information?

  • The Company will collect personally identifiable information about you only as part of a voluntary registration process, other content, communications, information etc. provided by the User while accessing the Platform or services whereby explicit consent is being accorded to Company to collect, use, disclose, share and transfer such information. The Platform may contain links to other websites. The Company is not responsible for the privacy practices of such websites which it does not own, manage or control. The Platform and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on someone's past visits to the Platform.
  • The Company or any third party providing services related to payment may use financial information (i.e. debit/credit card information of the user), such as account and authentication information and billing and contact details. The Company shall in no case be liable for any loss or damage sustained by the user arising out of any disclosure (inadvertent or otherwise) of any information relating to bank account, credit or debit card details in the course of any online transactions or payments made by the user.

5. How is information used?

  • The Company will process the Information you provide with security, integrity and confidentiality in any one or more of the following manners, in accordance with this Privacy Policy and as permitted by applicable laws:
    1. fair use of your Personal Information to provide personalized features to you on the Platform and to provide for promotional offers to you through the Platform and other channels.
    2. provide this information to its business associates and partners to get in touch with you when necessary to provide the services.
    3. use this information to preserve transaction history as governed by applicable law or policy.
    4. may also use contact information internally to direct its efforts for product improvement including to contact you as a survey respondent.
    5. will also use this information for the services requested by you.
    6. use to provide various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of google analytics for display advertising and customize google display network ads using the Ads Preferences Manager. Information about customers on an aggregate (excluding any information that may identify you specifically) covering customer transaction data and customer demographic and location data may be provided to partners/affiliates (if any) of the Company for the purpose of creating additional features on the Platform, creating appropriate merchandising or creating new products and services and conducting market research and statistical analysis of customer behavior and transactions.
    7. To improve our services.
    8. To enforce our Terms & Conditions.
    9. To protect the security or integrity of the Platform, our business, services and users.
    10. Preventing, detecting, investigating, and taking action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Terms & Conditions in any jurisdiction.
    11. To the extent required for identity verification, government sanctions screening and due diligence checks.
    12. To publish any testimonials or reviews that you may have provided on the Platform.
    13. Conducting surveys, collecting feedback about our services and contacting you about your use of our Platform.

6. With whom your information will be shared?

  • The Company will not use your information for any purpose other than to complete any service request with you. It does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties, save and expect in furtherance to provision of services. In cases where it has your permission to provide products or services you've requested, and such information is necessary to provide these products or services, the information may be shared with the Company's business associates and partners.
  • The Company may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. All Information (including Personal Information) collected by the Company shall be stored on a secure server operated and monitored by a third party service provider.
  • The Company may also use the information provided by you for internal analytical and research purposes such as auditing, data analysis and research to improve our products, services and customer communication.
  • Additionally, in the event of audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Information we have collected to the relevant third party.

7. What choices are available to you regarding collection, use and distribution of your information?

  • To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures.
  • For example, the Company's servers are accessible only by authorized personnel and your information is shared with employees and authorized personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although the Company will endeavor to safeguard the confidentiality of your Personal Information, transmissions made by means of the internet cannot be made absolutely secure. By using the Platform, you agree that the Company will have no liability for disclosure of your Information due to errors in transmission or unauthorized acts of third parties.
  • By browsing, accessing or procuring services from the Platform you agree to bind with the terms of this Privacy Policy, consent to the collection, storage and use of your Information provided by you on the Platform. We shall not use the user's Information in any manner apart from the terms mentioned in EULA, Terms & Conditions and this Privacy Policy published in the Platform.
  • You can at any time withdraw from the consent for collection and use of your Personal Information but you may not be eligible to use our Platform, or avail the services we offer if you do so. It is also hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent.
  • You may be asked to provide Information anytime you access or browse the Platform, not only during the first time as may be required by the Company to ensure constant updation as well as provision of services.

8. What is the personal sensitive data or information that the Company needs?

  • Any elaborate details related to the Personal Information provided by you for us to provide our service.
  • We agree that the Platform is in compliance with applicable laws and has implemented sufficient and adequate technical and organizational measures for the protection of your personal sensitive data.
  • We may use the details to create an account and give you access to your registered account on the Platform.
  • In case of any change in processing your personal data, you shall be duly notified at least 5 days before the change in processing such personal data. The notice shall be provided in English and shall be sent through email to your registered email address.

9. How can you correct inaccuracies in the information?

  • You may agree to provide accurate Information which shall be true and up to date and have access to update it anytime as per your wish. To correct or update any Information you have provided, the Platform allows you to do it online. In the event of loss of access details, you can send an email to: compliance@petpooja.com.

10. Consent

  • Notwithstanding anything contained in this Policy or the Terms and Conditions or the EULA, you agree that all the consents and information provided are provided voluntarily after an informed decision made by you and the information you have provided shall be used only for the specific purpose to which such consent has been provided.

11. Review of Information/Revocation of Consent by the User

  • In the event where a user wishes to (i) review the Personal Information, non-Personal Information and sensitive personal information provided by them; (ii) delete and/or erase any of such information provided by them; or (iii) revoke their consent provided to the terms and conditions set out hereunder, the user may write to us at compliance@petpooja.com. Upon receipt of the same, we will process the said request and undertake the necessary as may be required to give effect to the user's request.

12. Secureness of information:

  • Although we make measures to protect your sensitive information, Personal Information that is not open to the public, you understand and acknowledge that there is no such thing as complete security, and we will not agree that there are no potential security breaches. Beyond our control there are certain reasonable breaches like computer hacking, unauthorized access to computer data, breaches of security and encryption etc.
  • We may keep your records of all communications both voice calls, digital messages and emails received from you for the purpose of administrative services and may share that with third parties when required by law or when required to facilitate the user with the services.
  • Your consent to our publishing of all testimonials and reviews given by you in relation to the services received from our Platform. You agree that we may edit the testimonials or reviews provided by you and republish the edited version in our Platform. If you have any concern with the edited testimonial or reviews, you can contact through email to support@petpooja.com.
  • We shall be entitled to retain your Information for our record for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law and such Information shall be used by us only in consonance with the provisioning of the services and this Privacy Policy.

13. Cookies

  • The Company uses cookies to personalize your experience on the Platform and to display advertisements or send you emails of offers of your interest (provided you have not opted out of receiving such emails). Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow you to easily access our Platform, by logging you in without having to type your login name each time.
  • By using this Platform, you agree that we can place cookies on your computer or device as explained above. However, you can control and manage cookies in various ways. Removing or blocking cookies can impact user experience and parts of this Platform may no longer be fully accessible.
  • Most browsers will allow you to delete them on an individual basis or block cookies from particular or all websites. In the event of you deleting all cookies, you will lose any and all preferences you have set including your preference to opt-out from cookies.

14. Links to third party sites

  • The Platform may include links to third party applications/websites ("Third-Party Sites"). Such Third-Party Sites are governed by their respective privacy policies, which are beyond our control. Once you leave our Platform, use of any information you provide is governed by the privacy policy of the operator of the Third-Party Site you are visiting. That policy may differ from ours. If you cannot find the privacy policy of any of these Third-Party Sites, you should contact the relevant Third-Party Site directly for more information.
  • We do not provide any Personal Information or personally identifiable information to third party websites/advertisers/ad-servers without your consent.

15. Updating, Modifying and Deletion of Information

  • You can update or modify or delete your Personal Information that is provided by you at the time of registration on the Platform by accessing your account in such platforms.
  • To delete your account, you can email us at compliance@petpooja.com.
  • Upon cancellation or termination of your account/subscription, we reserve the right to retain Personal Information as may be required to comply with legal obligations or our business model for a limited period, until such time we have the necessity to store your Personal Information.

16. Policy updates:

  • The Company reserves the right to change or update this Privacy Policy at any time without any prior notice or information. Such changes shall be effective immediately upon posting to the Platform. We encourage you to go through the Privacy Policy whenever you visit the Platform to understand how we use the Information provided.

17. Privacy Policy, Terms and Conditions and End User License Agreement (EULA)

  • The Privacy Policy, Terms and Conditions and End User License Agreement (EULA) are made available on our website's homepage for user reference. We recommend reviewing these documents to stay informed about your rights and obligations when using our services, and by using the Platform, you provide your acceptance to this Policy, the Terms & Conditions and the EULA.

18. Grievance Redressal:

  • If there are any questions regarding this Privacy Policy, please write to us at compliance@petpooja.com. If you are not satisfied with the response, please write to the Grievance Officer, who is also the Nodal Officer of the Company.
  • Any complaints, or concerns with regards to content and or comment or breach of this Privacy Policy shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email. The Grievance Officer shall acknowledge the complaint within 72 (seventy-two) hours and redress the complaints within 15 (fifteen) days from the date of receipt of complaint.
  • Details of the Grievance Officer/Nodal Officer:

19. Jurisdiction:

  • Any kind of dispute arising out of the Platform and its users will be dealt in Ahmedabad, Gujarat and shall be governed in accordance with Indian Law. Further, the courts of Ahmedabad have exclusive jurisdiction to adjudicate the same.
  • If for any reason, any part of the provision of this Privacy Policy is deemed invalid, the remaining, which is valid will be put to use.
  • Thank you for using the Platform!