Cancellation & Refund Policy

PETPOOJA TECHNOLOGIES L.L.C (Registration No.: 2879659), a company established under the laws of the United Arab Emirates, having its registered office at Office No. 233F-1, Malik Khalid Mohammed Abda Al Zahed Building, Hor Al Anz, Dubai, United Arab Emirates (“we”, “us”, “our”), provides a cloud-based point-of-sale software application under the brand name “Petpooja” for restaurants, cafés, outlets and other business customers (“you”, “your”, “Outlet”), together with optional and allied services.

Your subscription to the Services is subject to our Terms and Conditions of Service (the “Terms”) agreed by you at the time of subscription. This Cancellation & Refund Policy (this “Policy”) forms part of, and should be read together with, the Terms. Capitalised terms used but not defined here have the meaning given in the Terms. This Policy applies to the Services in the United Arab Emirates.

1. CANCELLATION & REFUND

• You may cancel your paid subscription to the Services at any time by visiting your account and adjusting your subscription settings on the Petpooja platform. However, no refund for such cancellation/ termination will be issued unless request is made within 7 (seven) days from the signing up of the respective Service. Such refund shall be issued only after deduction on pro- rata basis for the period for which respective Service was availed. The refund shall be issued to the source account by which payment was made.
• Refunds are calculated on the amount actually paid by you, net of any applicable VAT and any non-refundable third-party or payment-gateway charges, in accordance with applicable law.
• It will take up to 30 (thirty) days to process an approved refund to be credited to your bank account or original payment method, subject to the timelines of the relevant bank, card scheme or payment gateway.
• Refunds are made in AED. Where VAT was charged on the Subscription Fee or the charges paid by you for Paid Services, the refund and associated credit note will be adjusted for VAT in accordance with UAE VAT law.

2. REVISIONS TO THIS POLICY

We may, in our discretion, change this Policy. We will post the updated version at https://www.petpooja.com/ae/cancellation-and-refund-policy, you are advised to visit the link before making any payments to us. If any change to these terms is found invalid, void or unenforceable, that change is severable and does not affect the validity and enforceability of the remaining changes or conditions. Your continued subscription after we change these terms constitutes your acceptance of the changes. If you do not agree to any changes, you must discontinue using Services of Petpooja.