Table ordering systems are gradually on their path on becoming somewhat an integral part of the restaurant industry. It’s a great technology that gives a clear message to your guests, saying that you are here for the long haul! However, you don’t just want to introduce something to your establishment, without being sure of its advantages, and how to effectively put it to good use to maximize efficiency.
You would want the tech solution to always be relevant to your customers, that helps in making their experience better, and hence your business, more profitable.
Let’s begin with the top 3 reasons why we think your restaurant would do better with a table ordering system, compared to the traditional waitering/waitressing system…
With a table ordering system, your guests can have more control. And who doesn’t like that! After being greeted at the host station, your customers can be led to their seat, where they can either chat a little and then order, or get down to business as soon as they sit. Also, the system should be well equipped to accommodate any ingredient substitutions a guest would like, especially if they’re allergic to something. Finally, once your guests are finished eating, they can make a digital payment, and leave at their own convenience, without having to wait for their server to bring them a check.
Kiosk system can drastically improve the accuracy of orders and speed things up for everyone involved. These are both important points when it comes to bettering customer experience, or what we call customer delight. The table side ordering system can be equipped with software that recognizes customers from their last visit takes into account what they might have ordered and accordingly makes food recommendations. To make their experience even more interesting, it can even offer to play music, or allow them to play a game or two before their order arrives! Care will have to be taken that the all restaurant staff needs to get use to this new technology. The learning curve that comes with this system, has to be a fairly easy one. One can expect people to be largely familiar with handheld device technology, like iPads and smartphones; and therefore, as long as the software used is intuitive, user-friendly, and simple, navigating through it shouldn’t be a problem.
Know more about customer delight and retention https://www.petpooja.com/customer-delight-ultimate-way-maximise-customer-retention/
With more control over their dining experience, table side ordering tends to make people happier, who further are more likely to become repeat customers, and get you new ones too through social media and word-of-mouth. Not just that, but with the increased efficiency and speed, you will be able to cater to the growing list of guests as well. It’s been seen that tablesideordering technology makes customer tend to order more as well as say yes to most up-sells. In addition, such a system would reduce your labor costs, and save you a lot of printing costs for menus, hence curtailing your carbon footprint as well. And if you are looking to make certain updates in your menu, you can make them immediately.
With the pros of this system being clear, you would probably be tempted to dive in as soon as possible, you should remember that being in a rush could easily result in a poorly executed solution – which we absolutely don’t want. It could be a greater missed opportunity than rather not adopting the technology at all.
Therefore, we have here a couple of tips for you, to run a successful kiosk software application for your restaurant…
Every restaurant is a brand itself, and therefore varies in its value proposition from others. While softwares for table side kiosks are generally meant to be simple to understand, easy to navigate, and low on cost, there has to be room for certain custom features as well. That means, getting just any off-the-shelf software might not allow you to keep your own unique flavour.
You do want a kiosk software that is easy and faster to market, but they should be customizable, so that you can shape them to be tools that represent your brand specifically. You have to offer functionality and features according to your restaurant’s customers, and through a well-defined tech design and strategy, be able to deliver a true extension of your brand.
For a limited amount of time, you should consider rolling out the system, and get as much feedback as you can in order to keep optimizing the software further. A successful pilot program is a good sign for the future string of successes you’d be encountering!
Everyone is so tech-proficient in today’s age that they all seem to be quite up to speed on all the virtual DIY stuff. A user-friendly and intuitive tailor-made kiosk system should hence be a fine investment by any restaurant owner.
A table ordering system is a distinct proof to your guests, that you stay current on the trends in restaurant technology, that you are willing to adapt to the changing needs of your audience, and therefore, you are here to stay.
With table ordering also comes table management. With Petpooja, know your table status in a single click with the Live Table feature. Live table helps you know your customer order and dining status by just by looking at the colour of table. Who knew managing restaurant management could be so easy? Specially with such advanced technology.